🔒 Your privacy is our priority

bigtka Privacy Policy — We Keep Your Information Safe

We fully and transparently explain how your personal information is collected, stored, and used on the bigtka platform.

Last updated: January 2026

bigtka is an online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of users ("you" or "user") who visit our website bigtka.cam and register an account. By using our services, you agree to the terms of this Policy.

We believe that transparency about information is the foundation of trust. Protecting your privacy at bigtka is one of our highest priorities. Please read this Policy carefully.

Table of Contents

  1. What information we collect
  2. How we collect information
  3. Purpose of using information
  4. Sharing information with third parties
  5. Cookies and tracking technologies
  6. Data storage and security
  7. Your rights
  8. Children's privacy
  9. Third-party links
  10. Policy changes
  11. Contact

1. What Information We Collect

To operate the bigtka platform and provide you with the best service, we may collect the following types of information:

A

Identity Information

The information you provide when registering an account may include:

  • Full name
  • Date of birth (for age verification)
  • Email address
  • Mobile phone number
  • National ID (NID) or passport number (for identity verification)
B

Financial Information

Information required to process transactions, such as:

  • bKash, Nagad, or Rocket mobile banking number
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history
We never store your complete payment information. Transactions are secured by SSL encryption.
C

Technical Information

When you visit our site, the following may be collected automatically:

  • IP address
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Operating system
  • Date, time, and duration of visit
  • Page visit history
D

Gaming Activity Information

To improve your gaming experience and ensure responsible play, we record:

  • Type and history of games played
  • Bet amounts and results
  • Bonus and promotion usage history
  • Account settings change log

2. How We Collect Information

bigtka collects information in the following ways:

2.1 Directly from you

We receive information directly from you when you create an account, log in, fill out forms, manage transactions, or contact our support team.

2.2 Through automated technologies

We monitor how you use the site using our servers, cookies, web beacons, and other tracking technologies. This helps improve site performance and ensure security.

2.3 Through third parties

We work with approved third-party services for identity verification and payment processing. These parties operate under their own privacy policies and comply with strict data protection standards.

3. Purpose of Using Information

bigtka uses your information only for the following legitimate purposes:

3.1 Providing services and managing accounts

  • Creating, verifying, and maintaining your account
  • Processing deposits, withdrawals, and other financial transactions
  • Managing bonuses and promotions
  • Providing VIP program benefits

3.2 Security and compliance

  • Detecting and preventing fraud, money laundering, and illegal activities
  • Age verification (ensuring 21+)
  • Preventing unauthorized access to accounts
  • Meeting applicable legal obligations

3.3 Service improvement

  • Improving the performance and user experience of our platform
  • Identifying and resolving technical issues
  • Conducting statistical analysis for the development of new games and features

3.4 Communication and support

  • Responding to your inquiries and complaints
  • Sending important account-related notifications
  • Sending promotional information and offers if you have given consent

3.5 Responsible gaming

We monitor your gaming activity so that we can properly apply responsible gaming tools. If a problematic gaming pattern is identified, we may provide you with support. To learn more about responsible gaming, visit the Responsible Gaming page.

4. Sharing Information with Third Parties

bigtka never sells or rents your personal information for commercial purposes. However, we may share information in certain circumstances:

4.1 Service providers

With trusted third parties who carry out specific functions on our behalf, such as payment processors, identity verifiers, and IT support providers. These parties work under strict confidentiality agreements and may use information only for specified purposes.

4.2 Legal obligations

We may be required to disclose necessary information in response to a court order, a lawful request from a government or regulatory authority, or as part of a legal process.

4.3 Security protection

Necessary information may be shared with relevant authorities to assist in the investigation of fraud, abuse, or illegal activities.

Important: Outside the cases above, we do not disclose any personal information about you to third parties.

5. Cookies and Tracking Technologies

bigtka uses cookies and similar technologies to operate the website properly.

5.1 What are cookies?

Cookies are small text files that your browser stores on your device when you visit a site. They help remember your preferences and maintain login sessions.

5.2 What types of cookies do we use

  • Essential cookies: Required for core site functions, such as login sessions and security tokens.
  • Functional cookies: Remember your language preferences and site settings.
  • Analytics cookies: Analyze site usage patterns to help improve the service.

5.3 Managing cookies

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some site functions to not work properly and may affect your login experience.

6. Data Storage and Security

6.1 Data retention period

We retain your information only for as long as it is needed — that is, for the duration of your active account and any applicable legal or regulatory period after that. After account closure, we securely delete remaining information while maintaining necessary legal records.

6.2 Security measures

bigtka follows the technologies and practices below to protect your information:

  • SSL/TLS encryption — all data transmissions are secured
  • Encrypted database — stored information is kept in encrypted form
  • Two-factor authentication (2FA) option
  • Regular security audits
  • Restricted access — only authorized staff can access information as needed
  • Automatic monitoring and alerts for suspicious activity

6.3 In the event of a data breach

If a data breach occurs that may affect your personal information, we will notify you and the relevant authorities as quickly as possible under applicable law and take the necessary remedial measures.

7. Your Rights

bigtka recognizes and respects the following privacy rights:

7.1 Right to Access Information

You can request a copy of the information we hold about you at any time. We will fulfill your request within a reasonable time.

7.2 Right to Correct Information

If the information we hold about you is incomplete or incorrect, you can request a correction. You can update most information yourself from the Profile section.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal, regulatory, or contractual obligations.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive our promotional emails or notifications, you can cancel your subscription from your account settings or by contacting our support team. However, essential account-related notifications will continue to be sent.

7.5 How to Submit a Request

To exercise any of the above rights, contact us in the following ways:

After verifying your identity, we will process your request within a reasonable time.

8. Minor's Privacy

Prohibited for those under 21

bigtka strictly follows a 21+ age policy. Our platform is only for individuals aged 21 or above. We do not intentionally collect any information from minors.

If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you know that a minor has registered on our site, please let us know at [email protected].

9. Third-Party Links & Policy Changes

9. Third-Party Links

Our site may contain links to third-party websites. bigtka is not responsible for the privacy practices of these external sites. We recommend that you read their own privacy policy before visiting any third-party site.

10. Policy Changes

We may update this privacy policy from time to time. For any significant changes, we will:

  • Update the "Last Updated" date on this page
  • Send a notification to your registered email
  • Show a notice of the updated policy when you log in to the site

Continued use of our site after changes will be considered your acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

Privacy-Related Contact

Live Chat

Support available in Bengali 24/7. The fastest way to get a response.

Also see related pages: Terms & Conditions | Responsible Gaming | About Us